Overview
A growing retailer was selling through an online store alongside other channels. As the business expanded, its systems had been added piece by piece and no longer worked well together.
The challenge
The online store and stock were managed on separate systems that did not talk to each other. This led to overselling popular lines, unexpected stockouts, and hours of manual reconciliation every week. With no single view of inventory, the team could not fully trust their numbers or fulfil orders as quickly as customers expected.
What we did
- Mapped the existing systems, data and order flow from end to end.
- Designed an integration architecture linking the storefront, inventory and accounting.
- Built automated, real-time stock synchronisation so every channel shared the same numbers.
- Streamlined order handling so orders flowed through without manual re-entry.
- Added dashboards for live visibility, and documented the solution for the team.
The result
The retailer gained a single, trusted source of truth across sales and inventory. Overselling and manual reconciliation fell away, orders moved through faster, and the team could plan and restock with confidence.
Capabilities used
This is a representative example. Specific details have been generalised to protect client confidentiality.